Terms & Conditions

These Terms & Conditions govern your use of hospitalitymithi.in and the services offered by MITHI (“Mithi”, “we”, “us”, “our”), having its office at 3rd Floor, GG-17, City Centre, Sector-4, Bokaro Steel City, Bokaro, Jharkhand – 827004, India. By using this website or booking our services, you agree to these terms.

1. Services

We provide event catering, corporate catering, canteen operations and bulk cooked-meal supply. Details, menus and prices of each order are confirmed in a written quotation shared with you before booking.

2. Quotations & pricing

• Prices are shared on request through a written quotation and are in Indian Rupees (₹).
• The final price is the one stated in your confirmed quotation and is inclusive of applicable taxes unless mentioned otherwise.
• Quotations are valid for 7 days unless stated otherwise.
• Changes to menu, guest count or venue after confirmation may change the price.

3. Booking & payment

• A booking is confirmed only after receipt of the advance amount stated in the quotation.
• Online payments are processed securely through our payment partner (Razorpay) using UPI, debit/credit cards, net banking or wallets. We do not store your card or bank details.
• The balance amount must be paid on or before the date mentioned in the quotation.
• For canteen and long-term contracts, billing and payment terms are as per the signed agreement.

4. Guest count

The final guest count must be confirmed at least 48 hours before the event. Billing will be based on the confirmed count or the actual count served, whichever is higher.

5. Client responsibilities

• Provide correct event details, venue access, and required space, water and electricity at the venue.
• Inform us in advance of any food allergies or dietary restrictions.
• Any damage to our equipment caused by the client or guests may be charged.

6. Food safety

Food is prepared fresh and hygienically. For safety, leftover food should be consumed within a reasonable time. We are not responsible for food stored or consumed after the service period or handled by third parties.

7. Cancellations & refunds

Cancellations and refunds are governed by our Cancellation & Refund Policy.

8. Limitation of liability

Our total liability for any claim relating to an order shall not exceed the amount paid by you for that order. We are not liable for delays or failure caused by events beyond our reasonable control, such as natural calamities, strikes, government restrictions or severe weather.

9. Website use

All content on this website, including the logo and text, belongs to Mithi and may not be copied without permission. You agree not to misuse the website or submit false information.

10. Changes to terms

We may update these terms from time to time. The updated version will be posted on this page with a revised date.

11. Governing law

These terms are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts at Bokaro, Jharkhand.

12. Contact

For any questions, email us at hospitalitymithi@gmail.com or visit our Contact page.