Cancellation & Refund Policy

Catering involves buying ingredients and arranging staff in advance, so the following policy applies to all bookings with MITHI.

1. Cancellation by customer

When you cancel	Refund of amount paid
7 or more days before the event	100% refund
3 to 6 days before the event	50% refund
Less than 72 hours before the event	No refund

Cancellation requests must be sent by email to hospitalitymithi@gmail.com with your name, booking date and payment reference.

2. Changes to booking

Date or menu changes requested at least 7 days before the event will be accommodated subject to availability, without cancellation charges. Any price difference will be adjusted.

3. Cancellation by us

If we cancel a booking for any reason, you will receive a 100% refund of the amount paid.

4. Quality complaints

If you are unhappy with the food or service, please inform our team on the spot or email us within 24 hours of the service. We will review each complaint and, where it is found genuine, offer a partial refund or credit at our discretion.

5. Canteen & long-term contracts

For canteen operations and recurring supply, cancellation and refund terms are as per the signed agreement. Unless otherwise agreed, a 30-day written notice is required.

6. Refund process & timeline

• Approved refunds are processed within 5–7 working days of approval.
• The amount is credited to the original payment method (card, UPI, net banking or wallet).
• Depending on your bank, it may take a few additional days to reflect in your account.

7. Contact

For any cancellation or refund query, email hospitalitymithi@gmail.com.