Privacy Policy

This Privacy Policy explains how MITHI (“Mithi”, “we”, “us”) collects, uses and protects your information when you use hospitalitymithi.in or book our services.

1. Information we collect

• Information you give us: name, email address, event details and any message you send through our contact form or by email.
• Payment information: payments are processed by Razorpay. We receive only the transaction status and reference — we never see or store your card, UPI PIN or bank login details.
• Technical information: basic data such as browser type and IP address, recorded automatically by our web server for security.

2. How we use your information

• To respond to enquiries and prepare quotations
• To deliver the services you book and send invoices / receipts
• To process payments and refunds
• To meet legal, tax and accounting obligations

We do not sell or rent your personal information to anyone.

3. Sharing of information

We share information only with service providers needed to run our business — such as our payment gateway (Razorpay) and email/hosting providers — or when required by law.

4. Cookies

This website uses only essential cookies (for example, to keep the contact form secure). We do not use advertising or tracking cookies.

5. Data security & retention

We take reasonable steps to protect your data. We keep your information only as long as needed for the purposes above or as required by law.

6. Your rights

You may ask us to access, correct or delete your personal information by emailing hospitalitymithi@gmail.com.

7. Changes

We may update this policy from time to time. Changes will be posted on this page.

8. Contact

MITHI, 3rd Floor, GG-17, City Centre, Sector-4, Bokaro Steel City, Bokaro, Jharkhand – 827004, India
Email: hospitalitymithi@gmail.com