Shipping & Delivery Policy

MITHI provides freshly cooked food and catering services. We do not ship products by courier. All orders are delivered or served in person by our own team.

1. Service area

We serve locations across the state of Jharkhand. Transport charges, if any, depend on the location and will be included in your quotation.

2. Delivery timelines

• Event & corporate catering: food and staff reach the venue before the agreed service time, on the date stated in your confirmed booking.
• Bulk meal supply: delivered on the date and time slot agreed at the time of order.
• Canteen operations: service starts on the date agreed in the contract.

Bookings should ideally be made at least 3 days in advance. Same-day or next-day orders are accepted subject to availability.

3. Delivery charges

Any delivery or transport charge will be clearly mentioned in the quotation before you pay.

4. Delays

We always aim to be on time. In case of delay due to reasons beyond our control (weather, traffic restrictions, strikes, etc.), we will inform you promptly.

5. Receiving the order

Please ensure someone is available at the venue to receive the delivery and that the venue is accessible at the agreed time.

6. Contact

For delivery questions, email hospitalitymithi@gmail.com.